Refund policy

We want every piece you choose to feel like it was made just for you. But if, for any reason, your love story with a garment doesn’t unfold as planned, we gladly welcome it back. As long as it follows the little notes below.

Our Returns Promise

  • Returns are accepted on full-priced items within 14 days of receiving your order.

  • Items must arrive back to us in a saleable condition unworn, unwashed, unaltered, with original tags and packaging intact.

  • Pieces showing signs of wear, damage, or care beyond a gentle try-on will not be accepted.

What Cannot Be Returned

Some moments are final and cannot be rewritten:

  • Sale items (unless deemed faulty).

  • Swimwear or intimates without the protective hygiene strip, or if soiled.

  • Footwear that shows scuff marks or damage, or if returned without its original box/packaging (including socks/ stockings/ tights). 

  • Earrings for hygiene reasons, we are unable to accept them back once purchased.

How to Request a Return

  1. Submit your request through our online returns system within the return window.

  2. Once approved, you’ll receive a prepaid return label by email.

  3. Securely repackage your item and send it on its way back to us.

  4. For exchanges: simply purchase the new size or style you need, and request a return for the original.

Refunds

  • Refunds will be issued back to your original payment method (credit card, debit card, or PayPal).

  • Please allow 3–10 business days (depending on your bank) for the funds to reappear.

  • Refunds are processed for the item(s) only; shipping fees are non-refundable.

Cancellations

Changed your mind? If your order hasn’t yet been shipped, our customer care team can help you cancel it. Once it’s been dispatched, the return process will apply instead.

A Gentle Note on Colours

We capture our garments in natural and studio light, but shades may appear slightly different depending on your screen. Consider it part of the romance that each piece has a life of its own.

At I AM THE GIRLFRIEND, every garment is chosen to be part of your story. If something isn’t quite right, we’ll make the return process as seamless and graceful as possible.